1. How do I place an order?

You can e-mail a file, a description, or a scanned image of your requirements to us or you can fax your artwork. Be sure to provide us with all relevant information including a contact phone number so we can call you if we have any questions regarding your artwork. We can have a quote ready for you within 2 hours.

2. How long does it take for you to digitize my artwork?

Standard service: 2 working days
Priority service: 1 working days
Express service: same day

If your order takes longer due to the complexity of the design, we will notify you as soon as we become aware of the possible delay. If you require your order sooner, please let us know, as we can usually accommodate your needs. Additional charges may apply.

3. What is your minimum charge and what forms of payment do you accept?

For digitizing services: $20 (for 2000 stitches or less)
For editing services: $10 (for 15 minutes of editing or less)

We gladly accept Visa, MasterCard, and American Express. We also accept certified cheques, Cash Payment on Delivery (C.O.D.) at 50%; terms are available upon credit approval.

First time orders must be paid by credit card or certified cheque prior to shipping.

4. How will I receive my design after I have placed an order?

We will send your designs using the shipping method specified on your Purchase Order (P.O.). If you choose e-mail delivery, we will send your design to your email address. If you have not received your designs before the due date, please contact us as there may be a problem with our Internet connection. If you select delivery via courier then your designs will be sent to you at your expense.

Alternatively, designs can also be sent by regular mail at no charge.

5. Will you create a design for me or do I have to supply the artwork?

If the need arises we have graphic artists on staff who can create, edit, enlarge or reduce any artwork and ensure the ease of digitizing and embroidering the design and ultimately the production is accurate.

We use software such as Adobe PhotoShop, Adobe Illustrator, CorelDraw, and Corel Paint to create artwork. If you do not have a unique logo, mnemonic or corporate identity, we would be glad to offer you such a service.

6. What embroidery formats do you provide?

We provide various embroidery formats. These include Tajima, Melco Expanded, melco Condensed and Wilcom EMB.

7. Can I resize your digitized designs?

You can enlarge or shrink our digitized designs by 20% if you have the proper software. When resizing the designs it is important to understand your software's capabilities and to treat the design accordingly. Any additional resizing would require editing, but keep in mind that you are doing this at your own risk; we can only guarantee the size that we digitized.

8. Why does our sew-out sample look different from yours?

There are many influencing factors that determine the look of the design. Some of them include bobbin type/tension, thread type/tension, type of fabric, machine maintenance & machine type, and the backing used.

At Stitches Creation Inc., we use the best programs and talent to produce our digitized designs to minimize errors in the embroidery process. We will provide you with suggestions and solutions to prevent and correct problems that may result in a bad sample. We are glad to use our knowledge and experience to answer any of your questions!